Basil D. Hinds

IT Networking Infrastructure Field Engineer (CTR)

Washington, DC

Oct 2015 – Present

• Supported data center operations, break/fix tasks, and enterprise hardware repairs, ensuring high service availability.
• Performed hardware diagnostics, component swaps, cable tracing, rack installs, and equipment staging.
• Conducted Linux-based troubleshooting, network configuration checks, and on-site verification for remote engineers.
• Ran, terminated, tested, and certified network cabling (CAT5e/6/6A), patch panels, and structured cabling.
• Provided hands-on support for routers, switches, servers, and specialty hardware in data center environments.
• Maintained accurate asset tracking, documentation, and technical reporting.

Kiosk Field Technician – Robotics & Digital Solutions

Hillman Group • Washington, DC

Jan 2020 – 2024

• Managed and maintained a fleet of 70+ kiosks across the DMV region.
• Repaired and replaced circuit boards, stepper motors, embedded computers, and electromechanical components.
• Conducted root-cause analysis on mechanical, hardware, and software failures.
• Installed, calibrated, and upgraded kiosk systems while coordinating with retail and engineering teams.

Multimedia Coordinator — U.S. Air Force

DIA Joint Staff Pentagon • Washington, DC

• Managed daily operations of secure information systems and internal networks.
• Supported LAN-based applications, posted daily briefings, and maintained analyst access profiles.
• Developed interactive systems, training interfaces, and internal web resources.

Information Manager — U.S. Air Force

NATO Sub‑Registry • Ramstein AB, Germany

Jan 2001 – Dec 2003

• Served as Network Workgroup Administrator supporting NATO mission-critical systems.
• Built and maintained document‑tracking databases and internal knowledge systems.
• Supported account management, security compliance, and workflow processes.

System Administrator — U.S. Air Force

1999 – 2000

• Managed Active Directory user accounts and system permissions.
• Provided technical support across Air Force systems and organizations.